|•||Using active language|
|•||Using specific language|
|•||Using plain English|
Here is an e-mail written in language so vague, pompous, and passive that it's hard to tell what the writer wants to say.
Dear Ms. Carelli:
This is in reference to your recent e-mail which has been received and
forwarded to the appropriate department.
Please be advised that your complaint will be prioritized immediately
and you will be contacted when the nature of the difficulty has been
ascertained. Action will then be taken in accordance with the facts.
We regret this unfortunate occurrence. Please do not hesitate to con-
tact this writer if further assistance is required.