A Model for Supportive Services
in Higher Education
Barbara Rickinson and Jean Turner
The model for supportive services outlined in this chapter has been developed to meet the needs of a research-led university, established in 1900, with a current population of approximately 20,000 students (2000/2001). This model reflects the high quality medical and psychological counselling support established in the older UK universities. This developed in response to the mental health needs of a predominantly 18–25 year old undergraduate population attending universities away from their home base and those of international students. The traditional student profile is now changing. The government higher education widening participation policy is resulting in an increasingly diverse student population nationally. However, in the older research-led universities the profile is only changing slowly. In this university the majority of the student population are still in the 18–25 age group and drawn from traditional academic backgrounds. The University is focusing on widening access to able students from disadvantaged and non-traditional academic backgrounds.
This model also reflects the support strategies being adopted by universities to meet the mental health requirements of a changing student profile. The Association of University and College Counsellors (AUCC) provides a framework for higher education professionals to share ideas