The Importance of a
The key to unleashing the organization's potential to
excel is putting that power in the hands of the people
who perform the work.
—James M. Kouzes
You, the nurse manager, arrive at your office at 8:00 on Monday morning. Stephanie, one of your most competent nurses, asks for a few minutes of your time. She hands you a letter of resignation. She is the third RN to do so in the last 60 days.
Even as you consider ways to fill the holes in the schedule, you wonder why she is leaving. After all, the nurses have just received a substantial pay raise and they have the best benefit package in the area. Managers and nonnurses remark that the nurses are getting everything they want but never seem to be satisfied.
As for yourself, you must address what is becoming a vicious cycle of nurse resignations and overtime for the remaining staff, which you know will lead to more nurse burnout and more resignations.
But from Stephanie's point of view, the reasons she resigned are all too apparent. Consider how one of her workdays develops: