Simplicity: Focus on the Basics
Waste thrives on complexity; effectiveness requires
Simplicity involves rethinking our priorities and returning to basic values of trust, respect, and common sense. It is different from oversimplification, which is the desire to find simple solutions for complex problems.
Patient safety should be our most important goal. Some of the keys to patient safety are hiring the right people, hiring enough of them, and providing an environment where they can use their full professional capacity.
Whom should you hire? Hire nurses who are able to think critically, have strong personal and professional values, and exhibit excellent interpersonal skills. Then give them the freedom to determine the best way to satisfy your clients using their best professional judgment.
Health care is not the only industry that has stifled autonomous professionals. Analysis of NASA's Challenger tragedy has revealed that professional engineers, who were the most knowledgeable about O-rings, had warned NASA about O-ring failures at low temperatures, but they were ignored.
Nurses have been warning their organizations about unsafe staffing for years, but they too have been ignored.