The Magic Is in the Staffing Mix
Empathy makes a leader able to get along well with
people of diverse backgrounds or from other cultures.
People are different. Diversity in the area of health care could be our greatest strength if we embraced diversity instead of rebuking it. Individual variance causes unnecessary conflict when differences are considered as threats. In this chapter, we use the term [diversity] to mean differences of all types—in personality, skills, outlook, and culture.
Some employees prefer looking at the big picture while others thrive by focusing on small details. Certain employees are more people-oriented, while their counterparts would rather concentrate on tasks. Some people relish the limelight, while others find satisfaction working behind the scenes.
Health care management has long rejected diverse viewpoints, considering them as threats to the status quo. Their intentions were often admirable. In their minds, standardization was needed to ensure safety.
However, standardization has failed in all spheres. We have lost the innovation that we needed to remain financially solvent and have not even improved safety, with our medical error rate at an all-time high.