What Individual Nurses Can Do:
How You Can Make a Difference
The best way to get what you want is to help the other
side get what they want.
Help management get what it wants so that nurses can get what they want. Conflict between nurse and management is needless, expensive and wasteful. Worst of all, it consumes time, talent, and money necessary for direct patient care.
Nurses and administrators share responsibility for this problem, but because this chapter focuses primarily on clinical nurses, it will point out how they can impact the nursing crisis by changing something about themselves.
Enlarge your thinking to include your CEO's viewpoint. You already know from communicating with patients that you must frame clinical suggestions around patient issues. Use the same principle when working with management—frame your requests around their important issues: safety, marketing, and financial success.
CEOs are responsible for your organization's survival. Issues that CEOs frequently consider to be important are (a) balancing the budget. Many payers reimburse less than the actual cost of care; (b)