1 “The Science of Hope with Jonas Salk” (PBS Video), A World of Ideas with Bill Moyers, 1990.
2 Laurence J. Peter, Peter's Quotations: Ideas for Our Time (New York: Morrow, 1977), p. 333.
3 Charles Handy, The Hungry Spirit beyond Capitalism: A Quest for Purpose in the Modern World (New York: Broadway Books).
4 Gary Lockwood's reply to author query. Lockwood is a strategic business coach; he is also quoted in chapter 10.
5 Marilyn Hamilton, senior partner, Consulting Resource Group, Ltd., reply to author query.
6 Packard gave one other reason for his success; he said that, because the company started so small, he and Bill Hewlett did every job. Because of this firsthand experience, he says, they understood what their employees felt and needed. Interviewed by Brian Banmiller for “On the Money,” KTVU, Oakland, CA, June 16, 1995.
7 Lewis D. Eigen and Jonathan P. Siegel, The Manager's Book of Quotations (New York: AMACOM, 1991).
8 Dale Carnegie, How to Win Friends and Influence People (New York:
Simon and Schuster, 1964), p. 247.
9 Bruce Ganem, reply to author query.
10 Robert Grady, reply to author query.
11 Rey Carr, reply to author query. Carr has worked on how young people and adults can use questions as catalysts to develop relationships.
12 John Tessier, reply to author query.
13 Sam Albert, president, Sam Albert Associates, reply to author query.