The AMA Handbook of Business Letters

By Jeffrey L. Seglin; Edward Coleman | Go to book overview

CHAPTER 15

Replies

On many occasions, professionals find it necessary to write reply letters. The letters included in this chapter serve as models that professionals can use in a variety of common situations.


Letter Acknowledging Order

Sample Letter 15.1 was written to acknowledge an order for a product. The letter writer explains that more information is needed before shipment can be made, and clearly explains the procedure the reader should take to ensure timely delivery of his order.

SAMPLE LETTER 1 5.1. Letter acknowledging order (semiblock format).

"date"

Mr. Blake Brinne Hanley Hascomb & Doyle 327 Merrimac Trail, Suite 4B Williamstown, Missouri 32345

Dear Mr. Brinne:

Thank you for your order for 250 customized executive desk calendars. We will ship your calendars as soon as they are printed.

Before we ship, however, we need to know how you would like us to ship the calendars. You failed to indicate on your order whether you wanted

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