Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

By Diane Arthur | Go to book overview

About This Course

Say the word interview to most managers and they are likely to respond that interviewing is the responsibility of human resources professionals or, at best, that it should be a combined effort between human resources and managers. Pressed further, they will explain that it is not their job to interview. They are managers—not interviewers.

In reality, managers as well as HR practitioners conduct interviews throughout their business day. On any given day, you, as a manager, are making interview-based decisions about whom to hire, promote, fire, discipline, or terminate. It is likely that you also call on interviewing strategies to accomplish your business objectives. Whether a manager or an HR practitioner, you need to understand how to conduct the various types of interviews in a correct and maximally effective way.

The two primary goals for this course are to present typical business interview situations and to teach the skills needed to achieve success in each situation. The course guides you reassuringly through the process of 12 different types of interviews. Here you will learn the value of planning and preparing for the interview, including how to build rapport and to structure your environment and your time. By following this course, you will develop valuable techniques to get the most out of each interview, using active listening, careful questioning, and an understanding of body language. Essential information on documentation and legal issues offers solid and timely guidance to safeguard even the most inexperienced interviewer. The course incorporates current thinking on competency-based interviewing and numerous application exercises you can translate to your own interview experience. Throughout, you will be able to identify with the real-world scenarios illustrating the right and the wrong way to conduct an interview. Whether you are an HR practitioner or a manager, mastering the skills and strategies presented in Successful Interviewing: Techniques for Hiring Coaching, and Performance Management Meetingswill prepare you to be a more confident, productive, and effective interviewer.

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Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
Table of contents

Table of contents

  • Title Page iii
  • Contents v
  • About This Course ix
  • How to Take This Course xi
  • Pre-Test xiii
  • 1: Interviewing Basics 1
  • 2: Legal Concerns 31
  • 3: Questioning Techniques 61
  • 4: How to Get the Most Out of Every Interview 85
  • 5: Applicant-Related Interviews 109
  • 6: Employee-Related Interviews 133
  • 7: Assessment and Change-In-Status Interviews 153
  • 8: Dealing with Different Applicant Types 173
  • Bibliography 191
  • Post-Test 193
  • Index 199
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