Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

By Diane Arthur | Go to book overview

3

Questioning Techniques
Learning ObjectivesBy the end of this chapter, you should be able to:
Articulate examples of five different types of effective interview questions.
Apply these questioning techniques to different stages of an interview.
Identify two questioning techniques to avoid.

INTRODUCTION

In Chapter 1 you read, [While there are many different types of interviews, each with its own specific objective, all interviews share one common goal: to acquire information as it relates to a specific end and to use that information to make a decision. Information is acquired during an interview via a question-and-answer format, thus distinguishing it from a meeting or a casual conversation.]

How much information you receive and how useful that acquired information will be in making an employee-related decision depends, largely, on the effectiveness of your questioning technique. Since any thought can be expressed in a number of different ways, each time you express a thought in the form of a question you need to ask yourself which questioning technique will yield the most relative, valuable, and comprehensive information.

Throughout this chapter we examine five effective questioning techniques and learn how to relate best these techniques to the various interview stages. Since ineffectively worded questions can have as great an impact on an interview as choosing the most effective questioning technique, we will also examine two types of questions that should be avoided.

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Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
Table of contents

Table of contents

  • Title Page iii
  • Contents v
  • About This Course ix
  • How to Take This Course xi
  • Pre-Test xiii
  • 1: Interviewing Basics 1
  • 2: Legal Concerns 31
  • 3: Questioning Techniques 61
  • 4: How to Get the Most Out of Every Interview 85
  • 5: Applicant-Related Interviews 109
  • 6: Employee-Related Interviews 133
  • 7: Assessment and Change-In-Status Interviews 153
  • 8: Dealing with Different Applicant Types 173
  • Bibliography 191
  • Post-Test 193
  • Index 199
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