|•||Prepare for and conduct a performance appraisal interview.|
|•||Distinguish between the three types of internal change interviews.|
|•||Differentiate between voluntary and involuntary termination interviews.|
|•||Use a questionnaire as a guide for acquiring useful information during exit interviews.|
In Chapter 6 we learned about four types of interviews typically associated with employees: coaching, counseling, grievance, and disciplinary. In addition to these, there are four more kinds of employee-focused interviews that deal specifically with assessment and change in status: performance evaluation, internal change, termination, and exit.
Throughout this chapter we explore these four additional forms of interviewing by visiting with Roger, a customer service representative at Glad's, Inc. We first meet Roger during his formal performance evaluation; later, we experience his attempts to post for a job change; following that, we sit in with him on his termination interview; finally, we hear what Roger has to say about his experiences as an employee of Glad's during his exit interview.