Assessment and
Change-in-Status Interviews
| • | Prepare for and conduct a performance appraisal interview. |
| • | Distinguish between the three types of internal change interviews. |
| • | Differentiate between voluntary and involuntary termination interviews. |
| • | Use a questionnaire as a guide for acquiring useful information during exit interviews. |
In Chapter 6 we learned about four types of interviews typically associated with employees: coaching, counseling, grievance, and disciplinary. In addition to these, there are four more kinds of employee-focused interviews that deal specifically with assessment and change in status: performance evaluation, internal change, termination, and exit.
Throughout this chapter we explore these four additional forms of interviewing by visiting with Roger, a customer service representative at Glad's, Inc. We first meet Roger during his formal performance evaluation; later, we experience his attempts to post for a job change; following that, we sit in with him on his termination interview; finally, we hear what Roger has to say about his experiences as an employee of Glad's during his exit interview.
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