Managing Crises before They Happen: What Every Executive and Manager Needs to Know about Crisis Management

By Ian I. Mitroff; Gus Anagnos | Go to book overview

Index
Adult Children of Alcoholics, 74
H. Robins, 125-126
air traffic control, 109
assumptions, need to examine, 122
AT&T, 109
bank reputation, 59
Barron's Bank, 111-112
Benetton-Turkey, 116-121
Bhopal, 21
Big Picture, xi, 137-138
Blind Domain in Johari Window, 65
boundary shock, 63
budget for crisis management, 151
Burke, Jim, 13, 14, 17
camcorders, 61-62
categories of crises, 31-39
cause and effect, 134-136
Challenger space shuttle, 21, 102-103
champion, 149-151
change, 27
interconnection, 63
modern society, 6-7
Chernobyl, 21, 62-63
Chrysler, 85
Churchman, C. West, 137
CIBA, 124-126
Citron, Robert L., 111
Clair, Judy, 105-107, 110
Clifford, Frank, 12
Clinton, Bill, 69
communication of warning signals, 102-105, 110-112
compartmentalization, 47
complexity of systems, 11-12, 21-24
compromising situations, 58
computer chips (Intel), 92-94
flaws, 88-89
ConEd, 109
corporate mergers, and safety, 87-88
coupling, 24
creative thinking, 115, 145
credibility, 17

-167-

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