Book value: The value of assets recorded in financial accounts. With few exceptions, these are all tangible assets, such as buildings, plant, and machinery.
Breakthrough, breakthrough goals: Dramatic performance improvements, often realized in short periods, as distinct from continuous incremental improvement. Knizen is the Japanese word meaning incremental improvement and the title of Masaaki Imai's 1986 book, Kaizen: The Key to Japan's Competitive Success.
EFQM Model for Business Excellence: The European Foundation for Quality Management (EFQM) model features nine elements or criteria, which are grouped, for convenience, into Enablers and Results. The Enabler criteria are concerned with how results are being achieved, whereas the Results are concerned with what the organization has achieved and is achieving.
EVA: Economic Value Added, a method that gives a measure of value added generated by the business after various accounting adjustments. Value in the context of business markets is the worth in monetary terms of the technical, economic, service, and social benefits a customer receives for the price paid for a market offer. Value added is where the level of value is increased or initially attached to a business activity.
Intangible assets: Assets that are not physical or tangible in nature, and therefore more difficult to identify and count as discrete entities.
Intellectual capital: The intangible assets of an organization not normally valued on the balance sheet, including knowledge, information, and experience that can be put to use to create wealth. It includes not just know-how, but also customer loyalty, processes, databases, and intellectual property such as brands, trademarks, and patents.
Market value: The total market capitalization of an organization, that is, the share price on the stock market multiplied by the number of shares outstanding.