In the context of this heightened interest in organisational design and development, this chapter addresses three key questions:Box 20.1 Demands and new expectations on public services in the UK
• The increase in the size and complexity of service organisations. • The demand for joined up inter-sectoral provision. • The delivery of individualised services. • The need to rapidly and continuously improve, innovate and learn. • The need to be more outward looking, strategic and business focused.
Source: Adapted from performance and Innovation Unit (PIU, 2001: 3).
|1.||How does the dominant model of organisations influence the ways in which they are designed and developed?|
|2.||How can alternative understandings of organisations help to establish a richer palette from which to draw structures and processes for change?|
|3.||What are the approaches in the literature on organisational design and development that might enable these understandings to be influential?|
In so doing, the text summarises a number of arguments that are dealt with in much more depth in Peck (2005a).