The Bottom Line: Determining and Communicating the Value of the Special Library

By Joseph R. Matthews | Go to book overview

The Bottom Line
Determining and Communicating
the Value of the Special Library

Joseph R. Matthews

2002
Libraries Unlimited
A Division of Greenwood Publishing Group, Inc.
Westport, Connecticut

-iii-

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The Bottom Line: Determining and Communicating the Value of the Special Library
Table of contents

Table of contents

  • Title Page iii
  • Contents vii
  • Acknowledgements xi
  • Introduction xiii
  • 1 - How Libraries Add Value 1
  • 2 - Evaluation 15
  • 3 - Evaluation Techniques and Methods 21
  • 4 - Input Measures 39
  • 5 - Process Measures 45
  • 6 - Output Measures 55
  • 7 - Approaches to Identifying Outcomes or Impacts 67
  • 8 - Outcomes in Special Libraries 89
  • 9 - A Balanced Scorecard 103
  • 10 - Building a Library Balanced Scorecard 119
  • 11 - Communicating the Value of a Special Library 143
  • Recommended Reading 149
  • Glossary 151
  • Appendix A 157
  • Appendix B - Sample Pape Survey 173
  • Appendix C - Library Benefits Survey 177
  • Index 179
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