Going Lean: How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits

By Stephen A. Ruffa | Go to book overview

Acknowledgments

THE PREMISE OF THIS BOOK-that corporations everywhere can innovate and sustain excellence in the midst of severe, dynamic cir­; cumstances-might seem hard for some to accept. I, too, was startled when I first stumbled across this phenomenon-a measurable reality within a small but growing number of corporations. Great credit, there­; fore, must go to theingenuity and perseverance of those at the Toyota Motor Company, Wal-Mart, and Southwest Airlines-firms whose powerful examples made this book possible. Recognition must also go to Hibbett Sports, and the Garrity Tool Company-two firms whose examples show the principles of lean dynamics in small, growing busi­; nesses. Special thanks to Marilee McInnis at Southwest Airlines; Joy McCord, at Hibbett Sports; and Don Garrity, John Entwistle, and Ryan De Anda at Garrity Tool Company for the information and insights they provided into the workings of their companies.

I must recognize those whose research, demonstrations, and writ­; ings opened the doors to new ways of thinking about business manage­; ment and set the stage for this project-from W. Edwards Deming, Peter Drucker, and Genichi Taguchi, to Michael Hammer, Peter Senge, Jack Welch, and many others. Particular credit goes to Alfred Sloan, the bril­; liant business leader whose writings provided the background and data that supported my method for analyzing corporationsߣ dynamic value creation. I am thankful for the efforts of those who introduced and dem­; onstrated the concepts of lean manufacturing, Six Sigma, Reengineer­; ing, system dynamics, and other management disciplines, along with the insights gained from those who applied these methods-both the

-ix-

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Going Lean: How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
Table of contents

Table of contents

  • Title Page iii
  • Table of Contents v
  • Permissions vii
  • Acknowledgments ix
  • Going Lean xiii
  • Introduction - Solving the Mystery of Success 1
  • Part I - From Crisis to Excellence 9
  • One - Awash in Chaos! 11
  • Two - Shattering the Illusion of Stability 29
  • Three - Creating a Roadmap for Change 46
  • Four - A New System of Management 64
  • Part II - The Foundational Elements 79
  • Five - Leading through Measurement 81
  • Six - From Supply Chains to Value Streams 102
  • Seven - Leveling Process Variation 123
  • Eight - To Push or to Pull? 145
  • Part III - Implementing Lean Dynamics 163
  • Nine - A Plan for Action 165
  • Ten - Structuring the Transformation 182
  • Eleven - Making Lean Dynamics Succeed 196
  • Twelve - Conquering the Crisis 205
  • Appendix - Constructing the Value Curve 213
  • Glossary 219
  • Notes 227
  • Index 257
  • About the Author 265
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