Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards

By Patrick O'keefe | Go to book overview

APPENDIX B
Blank General Templates

In this section, you will find a series of blank, general templates for user guidelines, staff member guidelines, and contact templates. These are also available in a downloadable archive from the book’s website (http://www.managingon lineforums.com). Although you should craft your own for your specific needs, you are welcome to use these. The parts that you need to fill in, at the bare minimum, are in bold, capital letters and in angle brackets.

When referring to a page or section of your website, you should link to that page or section on your first mention (or in the place that it makes the most sense) in that particular document. For instance, when you say “contact us,” link “contact us” to your e-mail address or a page where users can contact you. This saves everyone time.

These examples are written from the perspective of being inside of a post or message from or by the administrator. Depending on your needs, you may need to change “me” or “I” to “the administrator” or something similar.


User Guidelines

This is a set of user guidelines that cover participation in your community.

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Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards
Table of contents

Table of contents

  • Title Page v
  • Contents ix
  • Acknowledgments xvii
  • Foreword xxi
  • Introduction- Is This Book for You? 1
  • Chapter 1- Laying the Groundwork 7
  • Chapter 2- Developing Your Community 17
  • Chapter 3- Developing Guidelines 59
  • Chapter 4- Promoting Your Community 91
  • Chapter 5- Managing Your Staff 117
  • Chapter 6- Banning Users and Dealing with Chaos 181
  • Chapter 7- Creating a Good Environment 219
  • Chapter 8- Keeping It Interesting 229
  • Chapter 9- Making Money 245
  • End Note 261
  • Appendix A- Online Resources 263
  • Appendix B- Blank General Templates 265
  • Appendix C- Glossary 283
  • Index 289
  • About the Author 297
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