The Disaster Recovery Handbook: A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets

By Michael Wallace; Lawrence Webber | Go to book overview

CHAPTER 12
EMERGENCY OPERATIONS CENTER
Take Control of the Situation

Congress can make a general,
but it takes a radio operator to
make him a commanding general
.

—USMC Radio Operator School slogan


INTRODUCTION

After you have developed your disaster recovery plan the final step is the creation of your Emergency Operations Center. The terms Emergency Operations Center, war room, and Command Center all invoke images of serious-faced people feverishly scurrying around trying to address one major problem or another. These terms imply action and direction of resources toward a goal. For the Emergency Operations Center, the goal is the return to service from a business emergency. In this sense, an Emergency Operations Center is a temporary tool to coordinate your containment and recovery efforts.

The radio school quote at the top of this page, trite as it is, provides a great deal of insight into a serious problem. Unless leaders can communicate with their workers, they are unable to lead. Imagine a horde of well-meaning technical people (and a few who amuse themselves with mischief) all scurrying around trying to fix a problem regardless of what the person on their left or right is doing. Some people would be wiring equipment up, only to have someone come in behind them and disconnect everything. No coordinated action, no focused activity, just confusion. Of course, you would have no clue as to the progress being made while your boss demands an accurate update every hour. Not a pretty sight.

Now consider the alternative. A disaster occurs, and everyone knows where to report. Someone at the recovery site is documenting who is available and assigning them to teams based on the problem and each individual’s expertise. As a team is created, they are dispatched under the direction of a single person. As the teams

-199-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited page

Bookmark this page
The Disaster Recovery Handbook: A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets
Table of contents

Table of contents

Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this book
  • Bookmarks
  • Highlights & Notes
  • Citations
/ 440

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.