A book such as this is not possible without the support and help of many people and organizations. We thank all the participating authors and commentators for their hard work, their patience, and their thoughtful writing. They did all the extra editing work we asked for with diligence and good spirits.
We acknowledge the support of several institutions and individuals. We thank the students and faculty at Bucknell University, Concordia University, and New York University, the institutions where this project lived for nearly two years. Andrew Ross of the David O’Brien Centre for Sustainable Enterprise at Concordia University did a wonderful job of coordinating authors and compiling the final manuscript.
We thank Karlene Roberts and Ian Mitroff as the editors of the Stanford University Press series High Reliability Organizations and Crisis Management. Margo Beth Crouppen and her able team including Jessica Walsh provided tremendous support and encouragement throughout the process.
Finally, a big thank-you to our spouses, Michelle Cooper and Roxanna Sooudi, for helping us sustain a healthy balance of work and life.