Corporate Culture: The Ultimate Strategic Asset

By Eric G. Flamholtz; Yvonne Randle | Go to book overview

Index
Page numbers in italics indicate tables, charts, and graphs. Terms and corporations beginning with numbers are alphabetized as if spelled out; 3M, for instance, will be found in the Ts.
Abbey Healthcare, 205–6
Abdun Nabi, Dan, 207
accountability. See performance standards and accountability
AIG, vii, 133, 174, 176, 180–83, 188
America Online, 22
American Advertising Federation, 144
American Airlines, 186
American Asiatic underwriters, 181
American Express, 174, 177, 179, 186–88, 189, 204
American Society of Travel Agents, 143
Amgen, 53, 57, 96, 198, 202–3
Apple, 33, 53, 58, 59, 140, 179, 184
Apria Healthcare, 205–6
Architectural Digest, 8, 56
Arrogant Culture Syndrome, 175–76, 184, 186
AT&T, 204
attitude surveys versus culture surveys, 39–40
Bags Fly Free program, Southwest Airlines, 143
“Banner Corporation” case study, 40–41
financial performance, impact of culture on, 44–45, 45
measurement of culture and culture survey, 40–43
process for management of corporate culture, 46
Barrett, Colleen, 88, 104, 209
Bean Stock program, Starbucks, 93
Bear Stearns, 133
Behar, Howard, 4, 13–14, 61–62, 196
beliefs, values, and norms, 26–29, 28, 35–37, 36, 37
Belluzzo, Richard, 22
Berkshire Hathaway, 96, 223n21
Bloomberg, 179
Boo.com, 212
Boston Markets, 11
Brin, Sergey, 7, 14–15, 95, 97
Buffett, Warren, 96
Bugle Boy, 11
Build-a-Bear, 58
building block, strategic, culture as, 21, 22
Burns & McDonnell, 166
Burton, Tim, 203
business combinations (mergers and acquisitions), 22–23, 204–6
business vision transformations, 204
Cassano, Frank, 182–83
Caterpillar, 176
Centecor, 140, 205
CEO (chief executive officer), cultural leadership responsibilities of, 195
change and innovation. See innovation and change management
change in corporate culture, leading. See leading culture management and transformation
Charthouse Restaurants, 53

-235-

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