Good manners sometimes means simply putting up with other people’s bad manners.
—H. Jackson Brown, Jr. (American author of Life’s Little Instruction Book)
IT NEVER FAILS. I finally find the perfect candidate on paper for that ohso-difficult job. When I greet her, she looks the part, and her handshake and eye contact rate a 9 on my scale of 1 to 10 (score!). We’re past the introduction phase when all of a sudden I notice she is toting a ventisized Starbucks coffee cup in her left hand. She doesn’t ask for a coaster or place the napkin that’s wrapped around her cup on the table. Before I move from our initial break-the-ice small talk, the super-sized cup (which I later find out is a venti skim, extra-hot, no-foam latte) tips over and spills on the newly shampooed carpet in the conference room. My assistant comes to the rescue to clean it up. Not only does the interview get off to a shaky start, but I don’t even get a humble apology. Perhaps she was embarrassed, or maybe she was too stubborn to express regret. I finally come to the conclusion that she was completely oblivious to the