Manager 3.0: A Millennial's Guide to Rewriting the Rules of Management

By Brad Karsh; Courtney Templin | Go to book overview

7
COMMUNICATE:
JUST SAY IT

“The single biggest problem with communication
is the illusion that it has taken place.”

—George Bernard Shaw

“The less people know, the more they yell,” marketing guru Seth Godin wisely states.1 Lack of communication is the cause of 80 percent of workplace conflicts. Communicate, communicate, communicate. The foundation of any good working relationship—or any relationship for that matter—is built on trust and communication. You cannot have one without the other. The traditionalists’ view of “no news is good news” is long gone with our hyperconnected workplaces. Robert Half International and Yahoo! HotJobs polled more than 1,000 millennials and found that more than 60 percent wanted to hear from managers at least once a day.2 Millennials are all about communication and feedback. Communication is a key part of being transparent and collaborative—two core values of your generation. Here’s the catch, the majority of the millennial managers we spoke with said “having difficult conversations” or “delivering tough feedback” is their main weakness. Senior leaders echo this sentiment and feel that millennials struggle in this crucial area. Anne Price, Global Marketing Capabilities Director, UPS, thinks that millennials need to boost their “managerial courage to have critical conversations and deliver difficult feedback.” As you move through your career, holding people accountable through constructive conversations will become increasingly important. It’s an essential skill that you can begin honing now.

-77-

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