Enterprise Resource Planning: Management, Social and Organizational Issues

By Fiona Fui-Hoon Nah | Go to book overview

Introduction
Fiona Fui-Hoon Nah
Management Information Systems
University of Nebraska–LincolnThis special issue of the International Journal of Human–Computer Interaction is on Enterprise Resource Planning (ERP) and it covers the management, social, and organizational issues involved in ERP implementations. An ERP system is a multimodule application software package system that integrates key business and management processes across an enterprise. It serves as a backbone for the enterprise and helps manage the important aspects of a business, including procurement, order tracking, materials management, product planning, manufacturing, human resources, and financial management.Among the most important attributes of ERP are its abilities to:
Automate, standardize, and integrate an organization’s business processes.
Share common data and practices across the entire enterprise.
Generate and access information in real-time.

ERP provides a total, integrated software solution to manage an organization’s core business and information-processing needs. It supports a process-oriented view of the business, and increases the efficiency and effectiveness of enterprise-wide business processes. Despite the promise of ERP, difficulties and high failure rates in implementing ERP systems have been widely reported. Although some of these problems arise from technical aspects of the system, the majority of these problems and failures result from management, social, and organizational issues. For ERP implementation to be successful, these issues must be managed. This special issue will address these issues by focusing on the study of relationships and interactions between humans and computers in the ERP context.

The implementation of ERP software packages poses significant challenges to organizations. ERP implementation is not only costly but it is also a high-risk project. Although ERP software is expensive, an even more substantial cost is consulting. Furthermore, businesses are expected to change their business processes to fit the software to take full advantage of the “best practices” offered by the ERP sys-

Requests for reprints should be sent to Fiona Fui-Hoon Nah, University of Nebraska–Lincoln, 209
College of Business Administration, Lincoln, NE 68588-0491. E-mail: fnah2@unl.edu

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Enterprise Resource Planning: Management, Social and Organizational Issues
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