101 Activities for Delivering Knock Your Socks off Service

By Jill Applegate; Ann Thomas | Go to book overview

ACTIVITY 67
It’s All About Kindness
The movie Pay It Forward illustrates what the power of a good deed multiplied can accomplish. The same holds true for performing Knock Your Socks Off Service. Management guru Tom Peters suggested that making a commitment to perform one 10-minute outstanding service act each day—and encouraging your colleagues to do the same—can help turn your organization into a service powerhouse. Think of it: in a company with 100 employees, a simple 10minute courteous act each day (to co-workers or external customers) translates into some 24,000 kind acts each year. Talk about making an impact!PURPOSE:
✓ To discover how easy it is to perform a courteous act
✓ To consider the impact such acts have on others
✓ To create systems and reminders that help you keep performing these acts of exceptional service
TIME: 70 minutes individual time, 20-minute group meetingDIRECTIONS:
1. Explain to participants that, in our busy work lives, we often forget about doing kind things for others. This activity will reinforce how important doing that is.
2. Distribute copies of Activity 67 and ask participants, during the next seven work days, to keep a log of their exceptional acts of customer service.

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