101 Activities for Delivering Knock Your Socks off Service

By Jill Applegate; Ann Thomas | Go to book overview

ACTIVITY 93
Create a Stress Log
We all have hot buttons that trigger our stress responses, but we’re not always fully aware of what those buttons are. By monitoring the things that set us off in our service jobs, we become more aware of these hot buttons and better manage our responses in stressful moments.PURPOSE:
✓ To identify potential hot buttons
✓ To learn ways to diffuse stress
✓ To release pent-up stress by writing down details of difficult episodes
✓ To take steps to change potential outcomes
TIME: 5-minute meeting, followed by a 15-minute meeting the following weekDIRECTIONS:
1. Talk to participants about stress, if necessary, review the Stress Reducers given in Activity 92.
2. Distribute copies of the Stress Log (Activity 93) that follows and have participants maintain the log for the next week. Throughout the day, they should pay attention to times when they have felt stressed, and they should record the details of what caused the stress and their response.

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