101 Activities for Delivering Knock Your Socks off Service

By Jill Applegate; Ann Thomas | Go to book overview

ABOUT THE AUTHORS

Ann Thomas brings more than twenty years’ experience in consulting and training to each of her clients. Her work focuses on improving service quality, diversity awareness, generational differences, sales, performance management, and professional development.

As senior consultant and lead facilitator with Performance Research Associates since 1999, Ms. Thomas’ clients include Atlanta Hartsfield-Jackson International Airport; Depository Trust and Clearing Corporation; Marriott ExecuStay, The Mall of America; Hewitt Mobility Services; Advantage Health Systems; Accenture; Universities of Connecticut, Alabama, Iowa, Kansas, Minnesota, and Texas; National Geospacial Agency; the Securities and Exchange Commission; Turner Broadcasting; Retail Packaging Association; Daimler-Chrysler; Plexent; and many others. Ann is a member of the faculty for the American Management Association. She is a regular presenter for Progressive Business Conferences.

Ann does extensive volunteer work in her community. In her off hours Ann enjoys working in her garden, walking, sailing, and spending time with her family.

Jill Applegate is project manager and client coordinator with Performance Research Associates. She served as right hand to the late Ron Zemke for nearly fifteen years and takes seriously the responsibility of the concepts of Knock Your Socks Off Service and the importance of wowing customers.

Ms. Applegate works closely with PRA clients to ensure that our collaborative efforts hit the mark. Her responsiveness, attention to detail, and depth of knowledge allow her to not only talk the talk but also walk the walk.

Jill stays busy volunteering in her church, playing the piano, watching football, and taking frequent trips to Disney World and other theme parks, and is proud of her up-to-date roller-coaster résumé.

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