The author and publisher gratefully acknowledge permission to reprint material from the following copyrighted sources.
Quotations reprinted from Street-Level Bureacracy: Dilemmas of the Individual in Public Services, by Michael Lipsky, © 1980, Russell Sage Foundation. Used with permission of the Russell Sage Foundation.
Quotations and tables 1.11 and 1.12 reprinted (or adapted) by permission of the publisher, from Drug Abuse Treatment: A National Study of Effectiveness, by Robert L. Hubbard , Mary Ellen Marsden, I. Valley Rachal, Henrick J. Harwood, Elizabeth R. Cavanaugh , and Harold Ginzburg. © 1989 The University of North Carolina Press.
Quotations and chart 5.1 reprinted from Effective Casework Practice: An Eclectic Approach, by Joel Fischer, © 1978. Published by McGraw-Hill. Reprinted by permission of McGraw-Hill, Inc.
Quotations from The Social Work Interview, by Alfred Kadushin, © 1983, Columbia University Press, New York. Used by permission from the publisher.