Net Shopping Is Hit by Credit Card Fear

Daily Mail (London), August 3, 2000 | Go to article overview

Net Shopping Is Hit by Credit Card Fear


Byline: JONATHAN BROCKLEBANK

SCOTS consumers are boycotting the Internet shopping revolution over fears about giving their credit card details online.

A report yesterday revealed that only 2 per cent of Scots were comfortable making purchases online and nearly four in ten thought the Internet was the riskiest place to shop.

The research showed the widely anticipated e-commerce boom had singularly failed to take off in Britain - and online retailers were warned of a bleak future unless they did more to earn customers' trust. According to the report by the Consumer Council, people in Scotland are the most wary of making purchases on the Internet.

But across Britain the number of adults shopping online rises to just 3 per cent.

The Scottish Consumer Council said the figures showed most have difficulty trusting transactions over the Internet and, without a raft of security measures, e-commerce will have little impact in Scotland.

Potentially that could place thousands of jobs in the high-tech industry in jeopardy.

Martyn Evans, the director of the SCC, said: 'This shows a rather large bucket of cold water is being poured over the predictions about e-commerce.

The consumer confidence is just not there.' He said only a quarter of all transactions over the Internet were conducted between a business and an individual customer. The remainder were between two businesses.

Mr Evans said: 'It is telling that if you have access to the Internet you are even more likely to be worried about giving out credit card details.

'Scots seem to be slightly better informed about the concerns of shopping online and although they have slightly less access to the Internet than Britain as a whole I would say they tend to be more sceptical. ' The research results follow a major security breach in Barclays online banking service earlier this week when users gained access to other customers' personal details.

Meanwhile in America fraudulent Internet and e-commerce transactions are said to account for half the [pounds sterling]20billion fraud total in the U. …

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