Jobs Dividend at New Banking Centre
Byline: JENNY MORRISON
MORE than 800 jobs are
being created in Scotland by Midland Bank and an American research firm.
Midland announced yesterday that 200 new staff would be recruited later this year for its customer service centre which is being built in Edinburgh, with another 400 to follow next year.
Midland bosses said Edinburgh had been chosen for the new service centre because research had shown customers liked the Scottish accent, and there was good availability of computer literate staff.
A spokesman said: `One of our banking companies recently announced it would create 5,000 jobs in Scotland.
`Before making that decision they carried out a lot of site visits. They found people like hearing local accents.
`We also found Scots were very computer literate and coped well under pressure.'
Acting chief executive of Lothian and Edinburgh Enterprise, David Crichton, welcomed the new jobs.
He said: `We are delighted Midland Bank has chosen Edinburgh as the location for its new customer service centre, reinforcing the city's growing reputation as a leader in the call centre field. …