Online Data Usage in Victorian Public Libraries: An Empirical Analysis

By Feighan, David | Australasian Public Libraries and Information Services, September 2004 | Go to article overview

Online Data Usage in Victorian Public Libraries: An Empirical Analysis


Feighan, David, Australasian Public Libraries and Information Services


This paper investigates what drives online data use in 60 public library and council sites across Victoria. Simple measures such as hours of opening, the number of terminals and connection capacity are not sufficient to account for the variations in use across the sites. They do not provide adequate data for operational and policy planning. By analysing the internet data used over 12 months, and through case studies analysis, what drives internet data usage and how libraries can take greater control of their data requirements and costs are explored. Edited version of a paper given at the Vala conference Melbourne 2004

**********

The internet is playing an increasingly important role in the provision of library services. More information has been digitised and more databases are becoming available online. Users are also demanding more immediate access to information, by remote access, or access within a library branch. Victorian research suggests there is 'no evidence to support the proposition that the demand for public access [in public libraries] is plateauing or declining'. (1)

Providing internet access points, and delivering ever greater amounts of data to support this demand, is having an impact on library resources and budgets. It is therefore important for libraries to understand what types of usage drives internet data overheads. It is also important to then determine what funds, as well as policies, are required to support the ongoing increase in online services.

The internet and Victorian public libraries

Since June 2002 a growing number of Victorian public libraries has migrated to one or more of the Vicnet DSL, fibre, or wireless services that constitute Vicnet's eCommunity network. With an increase in bandwidth these libraries have found their use of the internet has risen, in some cases alarmingly so. This not only places a considerable strain on their budgets, it also leads to congested connections. The congestion can occur despite the libraries significantly upgrading bandwidth. Anecdotal information from other Australian states and territories suggests Victorian public libraries are using considerably more data than those interstate. This could be because the Victorian public librarians have migrated their branches to broadband connections earlier than their interstate colleagues. If this is the case, libraries in other parts of Australia may be faced with a similar situation. For this reason it is important to understand what has happened in Victoria. Lessons learnt from the Victorian experience can be applied to the wider library community.

Some Victorian libraries also claim that as the bandwidth increased, usage changed. There is the suggestion that this change in user behaviour increased data usage, and as a result the costs to libraries. Many of the eCommunity sites in this study migrated from the Vicnet shared one way satellite service (initially funded by the federal government's Networking the Nation program and Multimedia Victoria) with ISDN back channels. When connected to this satellite service these libraries 'experienced reasonably stable, or a slight growth, in bandwidth requirements'. (2) However the satellite connections only connected the main library branch. The other branches still used 128K, or more frequently 64K, ISDN connections. There were even some sites that used 64K permanent dialup connections. The issue of whether increases in bandwidth out to branches changes usage, and therefore bandwidth overheads, is intriguing. Understanding these changes should enable libraries to be better informed when making decisions on communication upgrades.

Planning imperatives

Bill Gates predicted that 'in just the next five years the communications bandwidth available in urban business areas will grow by a factor of 100 as network providers compete to connect concentrations of high user customers'. (3) Although Gates' prediction has not yet occurred for Australian public libraries, the increases have been significant. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Online Data Usage in Victorian Public Libraries: An Empirical Analysis
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Author Advanced search

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.