Personal Finance: Here's Why We Hate Banks

The Birmingham Post (England), October 30, 2004 | Go to article overview

Personal Finance: Here's Why We Hate Banks


Public opinion of banks and credit card companies is now so low that even cold callers and doorstep sellers command more respect, according to a new Halloween survey for the National Consumer Council (NCC).

In a poll to gauge consumer perceptions of nine commonlyused services, more people picked out banks and credit card companies as deserving a 'trick' for poor service (27 per cent) than any of the others.

Among 25-44 year olds - the group with the heaviest reliance on banks and credit - dissatisfaction runs even higher, with about one in three (33 per cent) choosing to trick banks and credit card companies.

Close second for a Halloween 'trick' from the British public are cold callers and doorstep salesman - nominated by just under one in four (24 per cent) of those questioned.

Mobile phone companies and public transport take joint third place, with about one person in six choosing to trick.

The survey also sheds light on which services the public would like to reward - local health services, post offices and supermarkets are rated most highly.

Four in ten people (41 per cent) would reward their local doctor, dentist or hospital with a Halloween 'treat' and just under four in ten people (39 per cent) would treat their local post office. …

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