Japanese Survey Rates Filipino IT Workers Highly
Byline: BERNIE CAHILES-MAGKILAT
A Japanese customer satisfaction survey has rated Filipino information technology (IT) workers "Above Average" recent customer satisfaction.
Trade Secretary Juan B. Santos said the result of the survey, which used as benchmark the Japanese IT quality standards, is a major boost to the countrys IT sector especially for local companies looking for partnerships with Japanese firms in areas like web-enabled applications, engineering design services, telecom and enterprise solutions.
The survey, which covered April 2004-March 2005 period, showed that Filipino professionals in IT and IT-enabled services scored an average high of 83.7 percent satisfaction rating in four parameters namely professionalism, knowledge and skills, responsiveness and promptness and overall performance.
The survey was part of the report of Fujitsu Philippines Inc., (FPI) business whose subsidiary WeServ Systems International Inc. (WeServ), one of the largest software development firms based in the Philippines.
WeServ is part of the Philippine delegation to the recent Japans Software Development Expo & Conference (SODEC) held in Tokyo.
It is a Fujitsu company providing outsourced IT services of Fujitsus international operations covering the Asia Pacific region, North America, Europe and other parts of the world.
"For many years now, Japan looks at the Philippines for software development and related outsourcing requirements despite stiff challenge from other countries. Several Japanese business enterprises consider us their trusted partner for their critical IT needs," said Jun Lasco Jr., Director of Fujitsu Japan Business Division of WeServ.
Japan is the third largest IT services market in the world after North America and Western Europe. Japanese IT services spending is projected to hit the US $120 billion mark in 2008, with a steady 7.3 percent growth, analysts said. This figure surpasses the worlds compound annual growth rate (CAGR) of 5.7 percent and the USs CAGR of 5.8 percent.
The Philippine participation in SODEC is being organized by the Center for International Trade Expositions and Missions (CITEM) and the Board of Investments (BOI).
In 2004, 146 IT companies and a record number of 12, 807 visitors joined SODEC. …