ICT Players Mull Training Program

Manila Bulletin, May 27, 2005 | Go to article overview

ICT Players Mull Training Program


Players in the information and communication technology (ICT) industry are seriously considering undergoing training and capability enhancement programs that will further strengthen their capabilities and competitiveness as world-class suppliers of IT services in the international marketplace.

The Department of Trade and Industry made this assessment after conducting the "Forum on IT Sector: A Focused Group Discussion" where it determined the existing service specialization of IT-enabled service companies and analyzed the training programs that the growing sector needs to be able to confidently compete in the global arena.

The Bureau of Export Trade Promotion (BETP), the DTI agency that organized the IT forum said, top executives and managers from business process outsourcing (BPO) sub-sectors in hosting, data processing, transcription and IT-enabled services expressed during the forum their desire to undergo workshops and trainings on the European Unions (EU) standards and certification; certification procedures; legal systems; culture and market opportunities; international contracting; business practices; design trends and buying preferences project management.

The evaluation arose out of the forum will be endorsed to The Netherlands-based Center for the Promotion of Imports from Developing Countries (CBI) for possible technical assistance under its BPO Program for 2005-2009.

"With the training needs of the BPO companies already identified in the forum, the assistance to be provided by the CBI will now be more focused," DTI Secretary Juan B. Santos said.

DTI through the BETP is CBIs partner in implementing the integrated program in the Philippines. It aims to assist service providers to build and improve marketable capabilities, services, and European market knowledge; provide knowledge transfer and business information on offshore outsourcing (training, market information marketing, technology trends, processes, project management, competition, etc.); identify and benchmark strong services providers in the target countries and introduce them to the European market; establish an integrated European marketing program for BPO service providers; and provide business matching and promotion opportunities.

Laszlo Klucs, senior consultant for IT of CBI recently finished company visits cum business meetings with Philippine BPO companies interested in rendering IT-enabled services to European companies.

During his visits to local IT companies, Klucs said he was bullish with the potential of the BPO sector in the Philippines, taking note of wide variety of BPO services and quality of firms that he met. He has initially recommended several firms to participate in the program. The CBI will make the final selection after assessments of the Philippines, India and South Africa were concluded.

The CBI will provide companies that will be selected to participate in the BPO Program with technical assistance, outsourcing audit, and training. …

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