Leading the Way in Management of Customer Relations

Western Mail (Cardiff, Wales), June 29, 2005 | Go to article overview

Leading the Way in Management of Customer Relations


Byline: By NEIL CAMMIES Western Mail

Recognised by Deloitte and Touche, Wales Fast Growth 50, Sunday Times TechTrac, FD Systems have recently been further recognised by Sage as Wales' only fully accredited business partner for Sage CRM solutions.

What is CRM?

Customer Relationship Management can mean many things to many different organisations. In essence it is about managing customers and the interaction with them in a better, more integrated way.

All organisations have their own requirements in managing the relationships with their customers and correspondingly mechanism's for doing so. In many cases this means a collection of disparate systems and processes that in their own right may well serve the purpose for which they were intended but do not give as complete a picture of what is going on in that customer environment as might be beneficial. This is where FD Systems CRM solutions can help your business.

Sage are market leaders in sales, marketing and customer management solutions designed to give you a single view of your customer. If you are a small or medium business or a division of a large company, then our ACT, Sage CRM MME or SaleslOgix products will meet your needs.

FD Systems can provide your business with the following CRM solutions:

ACT! the world's best-selling Contact Manager with over four million users worldwide, allows you to organise all your customer information in one place, so every detail of every relationship is at your fingertips.

SalesLogix, with more than 6000 installations worldwide, is the market leader for medium- sized businesses and divisions of large corporates. …

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