Customer Focus Delivers Results; as a Result of Investment Customers Now Have More Reliable and Better Quality Drinking Water Supplies Than in 2001
Five years a fter Welsh Water came under the ownership of Glas Cymru, the company is reporting to customers and stakeholders that progress has been good - but there is still a lot of work to do.
On the fifth anniversary of the acquisition, Welsh Water says that investment over the period has improved services that have benefited customers and the environment of Wales.
In 2001, when Glas Cymru took control of the water and sewerage utility serving 1.2m customers, there was a big job ahead. Much of the water mains, sewers and associated equipment that serve customers was old, often resulting in poor performance in terms of reliability and service standards.
Many water treatment works needed upgrading, thousands of miles of drinking water pipes were in need of replacing or relining, and the wastewater network required huge investment to help produce cleaner rivers and better coastal water quality in Wales.
As a result of investment of more than pounds 1bn over the past five years, customers now have more reliable and better quality drinking water supplies than in 2001, there has been a big step forward in wastewater management to help clean our water, and customer service has improved considerably. …