DTI Resorts to Mediation of Cases
The Department of Trade and Industry now resorts to mediation as an alternative source to expensive and tedious court litigations to resolve the mounting cases of consumer complaints, which are averaging 100 a month at its National Capital Region office alone.
Trade and Industry Secretary Peter B. Favila said this in support of the Malacanang directive under Executive Order No. 523 "Administrative Justice Reform by Instituting the Use of Alternative Dispute Resolution (ADR)," which mandates all agencies under the Office of the President to develop, implement and institutionalize an ADR program, and report the progress of such efforts annually to the President.
"We are echoing President Gloria Arroyo's call to actively promote and encourage the use of ADR as an important means to achieve speedy and impartial justice. We hope that through the participants' internship in one of our offices, more and more cases can be resolved via mediation," Favila said.
Favila said that DTI-NCR is hosting the ADR internship, which is the second phase of the ADR program in the Executive Department.
DTI-NCR receives an average of 100 complaints in a month. During the first quarter of 2007, its Legal Affairs Center has docketed 318 complaints, primarily violations against the Consumer Act of the Philippines such as deceptive, unfair and unconscionable sales acts or practices, consumer product and service warranties, labeling and fair packaging, advertising and sales promotion, regulation of repair and service firm, and consumer product and service warranties, labeling and fair packaging, advertising and sales promotion, regulation of repair and service firm, and consumer credit transaction. …