'Lean' Means You Spend Less Time at the Dentist; A Local Doctor Is Applying Toyota's Set of Organizational Principles to His Practice

By Gibbons, Timothy J. | The Florida Times Union, June 17, 2007 | Go to article overview

'Lean' Means You Spend Less Time at the Dentist; A Local Doctor Is Applying Toyota's Set of Organizational Principles to His Practice


Gibbons, Timothy J., The Florida Times Union


Byline: TIMOTHY J. GIBBONS

Sami Bahri's waiting room doesn't look much different from those you might see at other dental practices - same magazines, same chairs, same reminders to brush and floss.

The difference is what you don't see.

People.

At the Bahri Dental Group, patients show up and are shown to their dental chair within minutes, rather than hanging out reading gingivitis posters.

You can call it just-in-time dentistry ... . No, really, you can; that's not a joke. The behind-the-scenes processes that enable Bahri's office to move patients through quickly and smoothly draw upon a series of principles, including just-in-time delivery, derived from Japanese auto manufacturer Toyota.

Bahri has taken these principles, known as lean manufacturing, and applied them to his practice.

Lean is both a way of thinking and a set of processes, all designed to cut out wasted time and effort and make the business operation more efficient.

For the dental office, this means small things - like arranging sterilization areas in a way that minimizes steps - as well as large things. One of the biggest differences at Bahri's office, for example, is that patients don't move from room to room or have to deal with multiple appointments even when they have multiple issues that need to be addressed. Need a cleaning, an exam and a cavity filled? Get it all done in one go, rather than coming back another day.

For his efforts, earlier this year the Lebanon-born dentist received the Shingo Prize, a national award given companies and researchers who use and studies lean principals. Bahri has been using lean techniques for around a decade, after running through a buffet of management philosophies.

Although his patients' visits are shorter, Bahri said, the time spent with each is about the same.

The difference is that the patient is supposed to spend as little time as possible being made to do things he or she doesn't want to do, particularly things that don't lead to accomplishment: Sitting around the waiting room, waiting for a hygienist to show up, coming back for another appointment when a problem is found on the first one. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

'Lean' Means You Spend Less Time at the Dentist; A Local Doctor Is Applying Toyota's Set of Organizational Principles to His Practice
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Author Advanced search

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.