Psychology in the Workplace
What does your job entail? People often confuse industrial psychology with clinical, counselling or research psychology, but although our work is based on similar principles the application is very different. Clinical and other psychologists treat and diagnose emotional, social and intellectual problems, whereas industrial psychologists apply the principles of psychology to workplace and employment issues to optimise individual, group or organisational well-being and effectiveness.
The field is very broad and industrial psychologists can be employed in large organisations in human resources, industrial relations - which could include labour law, negotiation and arbitration - psychometric testing, career management or organisational development, coaching and mentoring, systems work design, and ergonomics.
Many, like me, are in private practice and consult to businesses or individuals.
I really enjoy psychometrics, so many of my clients consult me about career choices and management. I also have a particular interest in call centres. One of the big issues for call centres is recruiting staff with the necessary skills and abilities who will stay on for a number of years.
It is sometimes difficult for managers to be aware of the dynamics on the floor. I help them recruit s uitable staff and improve conditions to make the workplaces run optimally.
Average work day: I juggle work and family responsibilities, so I arrange my schedule to optimise both and satisfy my clients.
My day could include interactions with individual or corporate clients and quite a lot of business administration. …