Tellers Scan, Too, at First Federal

ABA Banking Journal, September 2007 | Go to article overview

Tellers Scan, Too, at First Federal


The $2.6 billion-assets First Federal, Charleston, S.C., has taken item processing to the teller station with the installation of scanners throughout its 53-branch footprint.

With branches in the counties of Beaufort, Berkeley, Charleston, Dorchester, Florence, Georgetown, and Horry in South Carolina, and in Brunswick County, North Carolina, First Federal undertook the project to make research more efficient and improve customer service as well as decrease float times and gain overall processing efficiency.

Tellers are now essentially proofing and balancing the items they collect on a per-customer basis. The bank has deployed approximately 250 check scanners to date, supplied by Digital Check, Inc.

Robert Bailey, senior vice-president branch administration, says the application programming interface for the scanner supports features such as adaptive threshold reading, or the ability to distinguish "background noise" from amount, name, and other legitimate fields. Intelligent document verification allows a mixed deposit of paper checks, cash, and deposit ticket items to be processed. "Basically, unless there is a problem with the handwriting or the check itself [it's a fake], it will run through the system without keying of amounts or routing numbers or other information, " says Bailey. The power encoding step that used to happen in a traditional processing environment has also been eliminated. …

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