Crisis Impact on BPO Positive - Study

Manila Bulletin, October 28, 2008 | Go to article overview

Crisis Impact on BPO Positive - Study


Majority of executives in the business process outsourcing (BPO) industry and industry suppliers believe the global financial crisis will have a positive or neutral effect on their operations in the Philippines, survey results showed.

The survey was conducted by Outsource2Philippines.com (O2P) in cooperation with Business Processing Association of the Philippines (BPA/P). There were 113 respondents representing BPA/P members and members of affiliated associations participated in the survey. The survey was distributed to 499 prospective respondents, and had a response rate of 22.6 percent. Sixty-two percent of respondents are providers of BPO services, 22 percent are suppliers to the industry, and 16 percent indicated "other".

Results indicated that the impact of the global financial crisis on the Philippine operations of BPO services provides will be mixed, but mostly positive. A majority of respondents, 79 percent , representing a broad spectrum of BPO sectors said the global financial crisis will have a positive or neutral effect on their Philippine operations.

Forty-one percent of respondents said the global financial crisis will cause demand for their services to increase, and 38% said the global financial crisis will have a positive impact on their operations in the Philippines. Thirty percent said impact on their Philippine operations will be neutral.

"While the global financial crisis provides both opportunities and challenges for the Philippine BPO industry, industry players are indicating that overall, the outlook remains positive, and at least in some sectors, will become more so," said BPA/P CEO Oscar Sanez.

Large firms employing from 5,001 to more than 15,000 indicated that the global financial crisis will have a neutral or positive impact on their Philippine operations while those employing less than 500 workers noted of a negative sentiment.

Almost 40% of respondents representing firms employing up to 100 employees believe the global financial crisis will have a negative impact on their Philippine operations.

Approximately 30% of respondents employing between 101 and 500 employees and 1,001 and 2,500 employees indicated that the global financial crisis would have a negative impact on their Philippine operations.

However, 43% of firms employing between 1,001 and 2,500 employees indicated that the global financial crisis will have a positive impact on their Philippine operations, and 66.7% of respondents representing firms employing 2,501-5,000 employees likewise said the global financial crisis will have a positive impact.

Firms of all sizes plan to expand their workforces in the next 12 months. Forty-two percent of respondents said that their companies will expand their workforces between six and 25% in the next 12 months, 16% will expand between 26% and 50%, and 11% will expand between 51 and 100%. Seven percent of respondents said they will expand their workforces between 101 and 200%.

Firms currently employing less than 1,000 employees expected to expand in a range of rates, from relatively modest to more than double, while firms employing between 1,001 and 10,000 expected to grow mostly modestly, but in some cases up to 50%. One firm employing between 10,000 and 15,000 employees expects to grow between 51% and 75%, and two firms employing more than 15,000 employees expect to expand at a rate between 16% and 25%.

On a sectoral basis, respondents engaged in engineering services and legal transcription were the most optimistic with 70 percent of respondents said the global financial crisis would have a positive effect on their Philippine operations, while 25% said it will have a neutral impact on their operations.

None of the respondents engaged in engineering services said the global financial crisis would have a negative impact on their Philippine operations.

Almost 63% of respondents engaged in legal transcription expect the global financial crisis to have a positive impact on their Philippine operations, while 12. …

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