Many a Slip between the Hand and the Hold

Cape Times (South Africa), February 2, 2009 | Go to article overview

Many a Slip between the Hand and the Hold


Airlines don't consider compensating passengers at all if they pack "valuables" such as electronic items, jewellery or cash in their check-in baggage. Keep your valuables with you, is the golden rule, especially in South Africa.

But what if you pack such valuables into your hand luggage, and then despite the fact that it conforms to the specifications in terms of weight and size, the airline's ground crew take your bag from you as you are about to board the plane and those valuables are stolen out of the bag?

That's exactly what happened to Sara Greenspan when she flew with 1Time a few days before Christmas. On boarding her flight to Durban at Johannesburg's OR Tambo International Airport, she was asked to leave her bag at the bottom of the stairway to the plane.

When she expressed reservations, she was reassured that it would be perfectly safe. When she and her husband Meyer arrived in Durban, they found that the cable tie and zip on her bag were broken and her prescription glasses and 3G modem were missing.

They claimed the replacement costs - R7 182 - from the airline, but were paid only R540. When Greenspan complained about this in writing, a 1Time customer relations employee put him straight.

"Baggage claims are paid out as per our terms and conditions. Going on that, your claim should not have been considered at all. The airline does not pay out for electronic or valuable items at all; these items should be claimed from personal or travel insurance."

But the airline had chosen to a pay "a contribution towards your loss" based on the international airline formula, she said - $20 (about R200) per kilogram of missing items, which is how they got to that R540.

Dissatisfied with this, Greenspan wrote to Consumer Watch.

"We feel very upset about the small compensation we received for the loss of my wife's 3G modem and her glasses," he said. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Many a Slip between the Hand and the Hold
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

    Already a member? Log in now.