High-Yield Development: Fifth Third Bank Invests in Enhancing Skills and Building Leaders

By Tanner, Teresa | Talent Development, December 2009 | Go to article overview

High-Yield Development: Fifth Third Bank Invests in Enhancing Skills and Building Leaders


Tanner, Teresa, Talent Development


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During 2008 and well into 2009, the banking industry faced a level of public scrutiny not witnessed in recent history. And while economic conditions continue to be challenging, creating an environment in which employees can thrive and advance is critical to an organization's performance. We at Fifth Third believe talent development is integral to future success.

Fifth Third Bank employees know the value of investing for the future. Our bankers help clients and customers throughout our 12-state footprint reach their financial goals every day. But as their employer, we encourage bankers to think about their own dreams, including their career aspirations. To maximize our employees' personal and professional growth, we encourage them to have a plan to develop the competencies and skills they need to reach their goals.

Recent Fifth Third Bank employee engagement survey results indicated that employees felt they needed additional training to improve their job performance. Focus groups conducted by the enterprise learning team further outlined the strengths and opportunities that exist in our current education offerings, curricula, and delivery methods.

To address one of the most common themes that arose from these focus groups, the bank developed a curriculum for managers and leaders across the company. This curriculum is composed of four different manager paths:

* emerging leaders--new or frontline managers

* people leaders--experienced managers

* operational leaders--senior level managers with significant department scope

* strategic leaders--executive managers. …

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