Residents Asked to Take Surveys for Library

Daily Herald (Arlington Heights, IL), March 10, 2010 | Go to article overview

Residents Asked to Take Surveys for Library


Residents of the Indian Trails Public Library District will receive a library survey in March that will gauge the public's overall satisfaction with the services provided by the district's library.

Approximately 1,000 randomly selected residents will receive the five-page questionnaire. Depending upon an individual's use of the library, the questionnaire can take anywhere from five to 20 minutes, said Russ Crabtree, president of Holy Cow! Consulting of Columbus, Ohio, who will be conducting the survey.

"The primary goal is for the library to serve their members well and, with that, Indian Trails Library needs to better understand the community's wishes and to develop services to meet the needs," Crabtree said.

"We are seeking input on the best ways to better serve our public and we welcome all feedback," said Thomas Simiele, director of Indian Trails Library.

The first section of the survey will incorporate questions evaluating library services, including the library collection, customer service, parking, the overall facility and the operation of the library.

The second covers the use of the library, what departments the person visits and whether they use the library virtually.

The final portion of the survey will ask questions about what would encourage people to use the library more in the future and to talk about their likes and dislikes. …

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