'It Is a Real Feather in Our Cap That Virgin Atlantic Has Decided to Bring Part of Its Operation to Our City' Recruiting to Start Soon for 200 Staff

Western Mail (Cardiff, Wales), March 16, 2010 | Go to article overview

'It Is a Real Feather in Our Cap That Virgin Atlantic Has Decided to Bring Part of Its Operation to Our City' Recruiting to Start Soon for 200 Staff


Byline: Aled Blake

THE creation of more than 200 call centre jobs in Swansea by Virgin Atlantic was yesterday described as "a feather in the cap" for the city.

Sir Richard Branson's company is to open a new contact centre in Swansea, creating the jobs over the next two years.

It will be based at Alexandra House, handling UK and US calls, dealing with customer service and sales, as well as inquiries from members of Virgin Atlantic's frequent flyer club.

The airline, which last year celebrated the 25th anniversary of its first flight from London Gatwick to New York, operates a fleet of 38 aircraft out of London Heathrow and Gatwick, flying to 30 destinations worldwide.

The company's existing UK contact centre, based in Crawley, currently deals with all UK and US customer calls.

The Swansea centre will run in conjunction with the existing operation in Crawley, Virgin said. Virgin Atlantic Airways will start recruiting later this month with the aim of having the new centre up and running by September.

Julie Southern, chief commercial and financial officer at Virgin Atlantic said: "Virgin Atlantic is really pleased to be opening a new customer service centre based in Swansea, particularly at a time when few companies are announcing an expansion in job opportunities in the UK. "We know that Swansea has many experienced customer service staff and we look forward to being able to use their valuable experience to support Virgin Atlantic's customers. We are lucky to have dedicated and passionate staff and are sure those in Swansea will be no exception."

Swansea council leader Chris Holley welcomed the airline operator's confidence in the city.

"This is terrific news for Swansea," he said. "Virgin Atlantic is one of the world's premier airlines and it's a real feather in Swansea's cap that the company has decided to bring part of its operation to our city.

"This shows huge confidence in Swansea during turbulent eco-nomic times and will further help boost the city's economy and its profile as a leading centre for business.

"Local people can also look forward to hundreds of new job opportunities being opened up thanks to this venture and we'll work alongside Virgin Atlantic and the Welsh Assembly Government to make sure the customer service centre is as successful as possible. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited article

'It Is a Real Feather in Our Cap That Virgin Atlantic Has Decided to Bring Part of Its Operation to Our City' Recruiting to Start Soon for 200 Staff
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this article
  • Highlights & Notes
  • Citations
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.