Call for Action to Stop Phone Rip-Of Fs

Daily Mail (London), April 4, 2011 | Go to article overview

Call for Action to Stop Phone Rip-Of Fs


Byline: Kate Jackson

SCOTS are being ripped off by their internet and phone line providers, a report warns today.

Householders looking for a basic connection are facing a bewildering number of options and packages, according to Citizens Advice Scotland (CAS).

And firms are accused of using this confusion to sell people extras they do not need at a price they often cannot afford.

CAS staff have reported a spike in calls from people who feel they have been trapped into expensive, unnecessary phone and internet contracts.

Chief executive of CAS, Lucy McTernan, said: 'The telecommunications network has changed massively over the last few years. Fifteen years ago, most households used a simple landline telephone and were billed for that straightforward service.

'Today, mobile and internet services have revolutionised the industry and consumers have a much wider choice than ever before.

'Unfortunately, our evidence shows that the pace of change and the way the industry works has left many people vulnerable to exploitation.' She added: 'Most people don't have a clear understanding of the technical details of how these new telecommunication services work, and this has left the door open to irresponsible providers who would seek to take advantage.' Advisers claim people baffled by mobile phone terms and conditions are mistakenly entering into contracts which force them to pay more than they thought - and for longer. …

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