Discrimination in Celebration of 'Diversity'; Stereotyping Employees and Customers Is Bad Business

By Clegg, Roger | The Washington Times (Washington, DC), August 3, 2011 | Go to article overview

Discrimination in Celebration of 'Diversity'; Stereotyping Employees and Customers Is Bad Business


Clegg, Roger, The Washington Times (Washington, DC)


Byline: Roger Clegg, SPECIAL TO THE WASHINGTON TIMES

Last week, the city of New Haven, Conn., agreed - finally - to pay $2 mil- lion and enhanced pension benefits to the firefighters in a celebrated case that went all the way to the Supreme Court a couple of years ago. The 20 firefighters (19 white and one Hispanic) sued after the city threw out the results of a civil service examination for promotions because it didn't like the racial results.

The use of racial and ethnic preferences by federal, state and local governments - and public and private universities - is frequently (and rightly) criticized, but it should not be forgotten that many corporations are just as bad. They are severely infected with the virus of political correctness and also are fearful of bad publicity if Al Sharpton or Jesse Jackson says something unflattering about them, and every day you can read about awards given to this or that company for being tops in its celebration of diversity.

Such discrimination is, indeed, undeniably widespread yet cannot be justified legally, empirically or morally. It is also illogical.

Companies that use racial and ethnic preferences to achieve some predetermined, politically correct demographic mix - to reflect our customer base, as is commonly asserted - typically will argue that cross-cultural competence or the like is very important for their employees.

To sell a Pepsi to a black person, you see, you have to be a black person, or at least to have learned how to think like one.

Put like that, of course, this rationale is offensive as well as unpersuasive: The Phoenicians never could figure out how to trade with non-Phoenicians, nor the folks in Hong Kong to trade with Westerners, right? That's obviously silly, but let's unpack the companies' argument anyway.

The argument makes these assumptions: (1) People tend to be quite different from one another depending on their melanin content and national origin, and so products must be marketed differently to different groups; (2) these differences cannot be learned or taught on the job; and so (3) it is essential that companies that have a diverse consumer base also have a diverse work force.

This argument has so many holes in it that one hardly knows where to begin. For starters, of course, it would justify preferences only in some parts of only some companies, namely those that are doing significant retailing with a broad consumer base. It would not justify special efforts to achieve diversity among truck drivers, for instance, or clerical staff, or research-and-development people, or the in-house accountants or lawyers, or any other employee who wasn't involved in marketing the product.

It also would not work if the different perspectives had nothing to do with customers but assumed instead that some racial and ethnic groups have a different approach to, say, accounting or legal research or management or whatever - a position that relies, of course, on the crudest of stereotypes rather than treating people as individuals. …

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