Teleperformance Receives the 2012 Asia Pacific Contact Center Outsourcing Service Provider of the Year Award
MANILA, Philippines - Teleperformance, the world's leading provider of outsourced customer experience management services, has received the prestigious 2012 Frost and Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award. The honor was presented during the Frost and Sullivan Asia Pacific ICT Awards held June 7 at the Shangri-La Hotel in Singapore.
Teleperformance's significant performance in revenue management, market share, capabilities and overall contribution to the ICT industry has earned the company this distinction. Teleperformance operates 20 world-class contact centers across the region from China, India, Indonesia, Philippines, Singapore and Vietnam.
"Teleperformance stayed ahead in a fiercely competitive outsourcing market by transforming itself to be a reliable partner to deliver excellence in customer experience. Widespread geographical footprint with multilingual capability, excellent local leadership, successful hub and spoke operational model, extensive in-house R&D capabilities and persistent investment in state of the art technology reinforces Teleperformance's commitment to service and operational excellence," said Sathya Subramanian, research analyst for Frost and Sullivan's ICT practice.
She continues, "Such efforts have placed the company in a unique position as a front-runner in the contact center outsourcing industry, captured by its remarkable growth in terms of revenue, new customers and employee numbers in Asia Pacific in 2011. We are delighted to bestow this recognition to Teleperformance."
Daniel Julien, chairman and CEO of Teleperformance says, "This is the 17th Award we have received from Frost and Sullivan since 2006. …