Tech Services Firm Grows with Changing Industry

Daily Herald (Arlington Heights, IL), March 30, 2015 | Go to article overview

Tech Services Firm Grows with Changing Industry


Q: Tell us about Syscon. What do you do?

A: We provide technology services for small to medium-sized businesses. This includes computer-focused services such as basic maintenance of the network, firewall, and computers, all the way up to Private Hosting. We support our clients' remote access needs such as through a terminal server; hardware replacement, including server upgrades and virtualization; backup disaster recovery and backups for laptops that are 'on the road'; managed services including patch management, anti-virus, and anti-spam services and private hosting of specific software. We also provide back office consulting support such as payroll processing, work flow, assistance with bookkeeping tasks, and the implementation of construction-specific accounting and project management software.

Q: How did the business start?

A: Larry was the son of a small-business owner, a mason contractor in Glen Ellyn. Larry worked in his dad's shop and the field as a union laborer and bricklayer through high school, college and graduate school. While he was in graduate school for mathematics (his undergraduate degree was in physics,) he began an internship to do programming for the Allied-Signal research center in Algonquin. Larry's father was well known in the construction industry.

So through his father's connections, it got around the industry that Larry was involved in computers. It wasn't long before a number of contractors contacted Larry and asked for help with their own computer systems. Larry and Cathy, having the entrepreneurship bug, had already started another business that was active and growing, so it was a natural to start a small consulting company to provide computer support to small businesses.

Q: You have been around for a while. What is one tip you would give other business owners just starting out?

A: When we're working on and in our businesses, it's difficult to find someone to talk with to maintain perspective. Don't be tempted to share owner-related issues and frustrations with staff; this is not their load to bear. I would encourage anyone starting out or even with a few years under their belt to find a peer group or some other focused group for support.

Q: What industries do you serve?

A: We have almost 30-years of history in the construction market, with a big focus on specialty subcontractors. They have some very specific needs in the back office, including estimating and field data collection, and we have a great deal of experience helping them meet these needs through technology solutions.

We also have a long history with the nonprofit community. They have some unique requirements including both paid and volunteer staff, and usually report to governing boards of some type that need to understand in plain text exactly what technology is needed, why, at what price, and how to maintain the systems going forward. …

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