The 'Voice' of Dun & Bradstreet Speeds Credit Clearing in Britain

By Ostro, E. A. | American Banker, February 6, 1986 | Go to article overview

The 'Voice' of Dun & Bradstreet Speeds Credit Clearing in Britain


Ostro, E. A., American Banker


LONDON -- The voice on the telephone is pleasant and well modulated. There is no reason for the caller to think he is listening to a computer, relating concisely the data he has requested. Nor does he realize that the computer's electronic data passes several times across the Atlantic even while he is taking down the facts.

The system is called DunsVoice. It is the latest credit clearing service from the Dun & Bradstreet Corp., and it has been available in Britain since Jan. 1 after three years' service in the U.S. -- where DunsVoice already has some 8,000 customers.

Among the many British firms that have signed up for service, or have it under consideration at the moment, are such prestigious organizations are British Airways, Duracell, and Thorn EMI. French and Dutch versions should be available later in the year, and DunsVoice intends to tackle the complicated task of integrating the service across Europe in 1987.

The introduction of DunsVoice is, in many ways, a textbook example of how modern technology is transforming a leading organization in the financial information field.

Dun & Bradstreet's basic business -- providing well-researched information about the standing and creditworthiness of companies so that its customers can make informed decisions -- is still the same. Technology, however, has influenced its business three big ways: in how it collects the basic data; in how it collates and analyzes the data; and in how it delivers reports.

Key to Expansion of Market

Dun & Bradstreet is developing its technology base in Britain through its European Business Information Center in suburban London. DunsVoice is only one of several delivery mechanisms the company uses, but in many ways it is the key to how the company is trying to expand its market.

Before the application of high technology became feasible, mailed or telephoned requests for information about companies would have involved a manual search through paper files and compiling a detailed business report on paper.

Today, Dun & Bradstreet holds all that information in a data base stored in the memories of large computers and gives its customers access through a variety of electronic means.

The flagship service is DunsPrint, through which information held in the database can be supplied directly to the customer's personal computer, dumb terminal or teleprinter. Then there is DunsTel, in which a local call puts the customer in touch with a Dun & Bradstreet consultant who provides the required information over the telephone. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

The 'Voice' of Dun & Bradstreet Speeds Credit Clearing in Britain
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Author Advanced search

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.