First Georgia Puts Its Job Applicants' Personalities to the Test

By Shoultz, Donald | American Banker, February 18, 1986 | Go to article overview

First Georgia Puts Its Job Applicants' Personalities to the Test


Shoultz, Donald, American Banker


NEW YORK -- Richard D. Jackson believes that his bank can beat the competition by hiring the right people and placing them in the right jobs.

"We want to have the best people we can, so we can be a little better than the bank down the road," declares Mr. Jackson, president of First Georgia Bank in Atlanta for more than 10 years. "I want people who will bend over backward to help our customers."

To help identify the "right people," with the traits necessary to excel at a specific job, First Geogia uses as personality assessment program called the Predictive Index.

Mr. Jackson, 49, says he was searching for a way to measure extroversion in job applicants when he first learned about the Predictive Index nearly three years ago at a management seminar. Like many bankers, Mr. Jackson says he believes that banking is a "people business" and he wants to hire "people who like people." He feels the targeted hiring of extroverts to staff the bank will improve customer service and enhance the bank's sales orientation.

The Predictive Index, or PI, is a psychological testing technique that was developed 30 years ago. The program is owned by Praendex Inc. of Wellesley Hills, Mass., and is marketed through franchisees. Praendex says the Predictive Index is used by about 1,000 corporations worldwide.

At the seminar Mr. Jackson attended, a Praendex representative accurately profiled Mr. Jackson's work style through the standard PI survey. The bank president was identified as being aggressive, very optimistic, and sales-oriented, and as an independent operator who doesn't like details, but knows that he has to pay attention to them.

"Everything was right," Mr. Jackson says, recalling how his colleagues at the bank also were impressed by the index's accuracy.

The Predictive Index is administered to employees and applicants through a two-page questionnaire that asks how they feel they should respond in certain work situations, and how they do or would respond. The replies are then analyzed and translated into "personality scales." Praendex franchises train managers in each client company to administer the test and analyze the results. Praendex says employees are assessed in a "raceless, sexless, and colorless man ner," because the Predictive Index cannot be affected by management prejudices.

Mr. Jackson says the Predictive Index measures ranges, or levels, of such personality characteristics as drive, aggressiveness, assertiveness, extroversion, patience, emotional adjustment, and detail orientation.

He instituted the PI program at his bank more than two years ago, and, until recently, about 90% of the bank's employees, including management, had participated in the program. All First Georgia job applicants answer the PI survey questionaire, and Mr. Jackson says the bank's senior management has had extensive training in grading and analyzing the tests.

"We want to make sure we hire the kind of personality that fits the profile for that particular position," he says. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

First Georgia Puts Its Job Applicants' Personalities to the Test
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Author Advanced search

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.